Code of Conduct

RESPECT. CONSENT. CARE

Curiosity & Open Mindset

We meet everyone with curiosity, kindness, and openness, regardless of gender identity, sexuality, ethnicity, age, ability, class, religion, or background. We work to remove barriers and support those who face them.

Safer Space

We are committed to creating spaces that are safer for women, men, queer, trans and gender-diverse people, and others who experience marginalisation through our programming, staffing, partnerships and conduct standards. A safer space does not mean harm is impossible. It means we actively work to prevent it, respond to it, and hold ourselves accountable when it occurs. Being part of this space means learning, adjusting, respecting boundaries, and showing up responsibly for one another.

Zero Tolerance for Violence and Discrimination

We do not tolerate:

• Any form of violence, including physical, sexual, psychological, economic or digital abuse
• Harassment, bullying, intimidation, coercion or retaliation
• Sexism, racism, homophobia, transphobia, xenophobia, tribalism, or any form of discrimination based on identity or statuse
• Classism, ageism, ableism, body shaming or other forms of exclusion
• Religious or cultural intolerance
• Hate speech, symbols, behaviours or actions that exclude, marginalise or harm others
• Abuse of power, authority or position
• Kilele is a space for freedom, community and creativity – not oppression or disrespect
• Those who violate this code will be asked to leave the premises and may be barred from future events

Kilele is a space for freedom, community and creativity – not oppression or disrespect.

Those who violate this code will be asked to leave the premises and may be barred from future events.

Respect Boundaries

No means no. Stop means stop. Silence is not consent. Consent must be clear, voluntary and ongoing.

We do not tolerate any form of abuse, violence, harassment including bullying, intimidation, unwanted physical contact, sexual advances, invasive behaviour, or any conduct that makes others feel unsafe or disrespected whether verbal, physical, or online.

You define your own boundaries. They must be respected.

If you experience or witness concerning behaviour, report it immediately to a member of the Kilele team. All reports will be taken seriously and handled with care.

Accessibility and Inclusion

Please use shared spaces mindfully and respect the access needs of others.

Kilele venues include wheelchair-accessible entrances, areas and toilets, and staff are available to provide support where needed. If you encounter a barrier, please inform a team member so we can address it promptly and continue improving accessibility.

We recognise that we do not yet have dedicated systems in place to support visually/sonically impaired guests. We are actively exploring ways to strengthen accessibility in future editions.

Substance Safety

Take care of yourself and others around alcohol and substances.

• Never leave your drink unattended
• Don´t accept open drinks from people you don´t know or trust
• Stop drinking if something tastes or smells off

If you feel dizzy, confused, or unwell, seek help immediately. Report suspected drink tampering to Awareness Team or Security - do not confront anyone yourself. Substance-related harm will not be ignored or tolerated.

Cultural and Creative Responsibility

Our programming reflects our belief that music, art, culture, experimentation and technology can drive justice and change. We work with partners aligned with gender equity, environmental consciousness, and decolonial values. We commit to diverse lineups, fair representation, and inclusive dialogue on and off stage.

Community Care

Kilele is built by the community, for the community. Look out for one another: offer water, support, or help if someone seems unwell or overwhelmed. If you see something, say something - to support, not to shame.

Together, we create the space we all want to be in.

Disclaimer: Photography, Videography and Broadcasting

As part of Kilele´s mission to document and amplify creative expression, our spaces will include official photographers, videographers, and radio broadcasting through Calotropis Radio and the Independent Community Radio Network (ICRN).

We are committed to capturing the spirit of the festival while respecting your privacy and consent:

• If you do not wish to be photographed or recorded, please inform our Awareness Team or media crew, who will respect your choice.
• Respect other attendees – always ask for consent before taking close-up photos or videos of individuals
• Recorded content may be used for Kilele´s communication, archival, or educational purposes – but never to misrepresent, exploit, or endanger participants

We invite all collaborators to uphold these standards of care and representation.

Disclaimer: Liability and Safety

While we do everything possible to create a safe and accessible environment, attendance and participation at Kilele are at your own risk. Neither Santuri East Africa, The Mall, nor any collaborating partners, sponsors, or festival venues can be held responsible for:

• Loss, theft, or damage of personal belongings
• Injuries, accidents, or medical conditions occurring on-site
• Actions of third parties or external service providers

We encourage everyone to take care of themselves and their belongings and to notify our team immediately in case of any incident. Our Awareness and Safety Teams are always on hand to support and respond.

You can contact our Care Team on +254 768 226 199, we will get back to you as soon as possible. You can also complete our Incident Report Form. For anything urgent at Kilele, please contact a member of staff or security.

HESHIMA. RIDHAA. KUJALI

Udadisi na Akili Wazi

Tunawakabili wote kwa udadisi, wema na uwazi, bila kujali utambulisho wa kijinsia, mwelekeo wa kingono, kabila, umri, uwezo, tabaka, dini au historia. Tunafanya kazi ya kuondoa vikwazo na kusaidia wanaokumbana navyo.

Nafasi Salama

Tunaendelea kujenga nafasi zilizo salama zaidi kwa wanawake, wanaume, watu wa queer, trans, watu wa jinsia tofauti na jamii nyingine zilizo pembezoni — kupitia programu zetu, wafanyakazi na ushirikiano.

Nafasi salama inamaanisha kujifunza, kubadilika na kuwa pamoja kwa ajili ya kila mmoja.

Kutokubali Kabisa Ubaguzin

Haturuhusu:

• Ubaguzi wa kijinsia, rangi, chuki dhidi ya mashoga, watu wa trans au wageni, ukabila au mambo yanayofanana
• Ubaguzi wa tabaka, umri au kudharau miili ya watu
• Kutovumilia dini au tamaduni
• Lugha ya chuki, alama au vitendo vinavyowatenga au kuwaumiza wengine

Kilele ni nafasi ya uhuru, jamii na ubunifu — si ya ukandamizaji au kukosa heshima.

Wanaokiuka kanuni hizi wataombwa kuondoka na wanaweza kuzuiwa kuhudhuria matukio yajayo.

Heshimu Mipaka

Hapana ni hapana. Acha ni acha. Ukimya sio ridhaa.

Aina yoyote ya unyanyasaji, uonevu, kugusa bila ruhusa, kupiga mluzi au tabia ya kuvamia haitavumiliwa. Ukikumbana au kushuhudia tabia kama hizo, zungumza na mshiriki yeyote wa timu ya Kilele mara moja. Wewe ndiye unaeleza mipaka yako, nasi tutachukua hatua.

Upatikanaji na Ushirikishwaji

Tafadhali tumia maeneo kwa uangalifu na heshimu mahitaji ya wengine. Maeneo ya Kilele yana sehemu na vyoo vinavyofikika kwa viti vya magurudumu; wafanyakazi wapo kusaidia. Ukiona kikwazo chochote, tujulishe ili tukishughulikie na kuboresha. Kwa sasa, mfumo wa kusaidia wageni wasioona au wasiosikia bado haujaanzishwa.

Usalama wa Vileo na Dawa

Jitunze wewe na wajali wengine kuhusu pombe na vitu vingine.

• Usiaache kinywaji chako bila uangalizi
• Usikubali vinywaji vilivyo wazi kutoka kwa watu usiowajua au usiowaamini
• Acha kunywa ikiwa kinywaji kina ladha au harufu isiyo ya kawaida
• Ukijisikia kizunguzungu, kuchanganyikiwa au kuumwa, tafuta msaada mara moja

Ripoti tukio lolote la kuhisiwa kuchanganywa kinywaji kwa Timu ya Uangalizi au Usalama — usikabiliane na mtu mwenyewe. Madhara yanayohusiana na vileo hayataachwa au kuvumiliwa.

Uwajibikaji wa Kitamaduni na Ubunifu

Programu zetu zinaonyesha imani yetu kuwa muziki, sanaa, utamaduni, majaribio na teknolojia vinaweza kuleta haki na mabadiliko. Tunafanya kazi na washirika wanaoamini usawa wa kijinsia, ulinzi wa mazingira na maadili ya kuondoa ukoloni. Tunajitolea kwa orodha tofauti za wasanii, uwakilishi wa haki na mazungumzo jumuishi ndani na nje ya jukwaa.

Kujali Jamii

Kilele imejengwa na jamii, kwa ajili ya jamii. Wangalieni wenzenu: toa maji, msaada au usaidizi kama mtu anaonekana kuumwa au kuzidiwa. Ukiona jambo, sema — kusaidia, si kuaibisha.

Kwa pamoja, tunaunda nafasi tunayopenda kuwa ndani yake.

KANUSHO: UPIGAJI PICHA, VIDEO NA MATANGAZO

Kama sehemu ya dhamira ya Kilele ya kuhifadhi na kukuza ubunifu, maeneo yetu yatakuwa na wapiga picha rasmi, wapiga video, na matangazo ya redio kupitia Calotropis Radio na Independent Community Radio Network (ICRN).

Tumejitolea kunasa roho ya tamasha huku tukiheshimu faragha na ridhaa yako:

• Ikiwa hutaki kupigwa picha au kurekodiwa, tafadhali julisha Timu ya Kujali au timu ya vyombo vya habari — uamuzi wako utaheshimiwa
• Waheshimu wahudhuriaji wengine — uliza ridhaa kila mara kabla ya kupiga picha au video za karibu za mtu binafsi
• Maudhui yaliyorekodiwa yanaweza kutumika kwa mawasiliano ya Kilele, kumbukumbu au madhumuni ya elimu — lakini hayatatumiwa vibaya, kunufaisha wengine kwa njia isiyo sahihi, au kuweka washiriki hatarini

Tunawaalika washirika na washiriki wote kuzingatia viwango hivi vya kujali na uwakilishi.

KANUSHO: UWAJIBIKAJI NA USALAMA

Ingawa tunafanya kila tuwezalo kuunda mazingira salama na yanayofikika, kuhudhuria na kushiriki katika Kilele ni kwa hiari yako na kwa hatari yako mwenyewe. Santuri East Africa, The Mall, pamoja na washirika, wafadhili au maeneo ya tamasha hawatawajibika kwa:

• Kupotea, kuibiwa au kuharibika kwa mali binafsi
• Majeraha, ajali au hali za kiafya zinazotokea ndani ya eneo
• Vitendo vya watu wa nje au watoa huduma wengine

Tunawahimiza wote kujitunza wao wenyewe na mali zao, na kuwajulisha timu yetu mara moja endapo tukio lolote litatokea. Timu zetu za Kujali na Usalama zipo wakati wote kusaidia na kuchukua hatua.

Unaweza wasiliana nasi kwa namba hii +254 768 226 199, tutakupigia haraka iwezekanavyo. Pia unaweza ukawasilisha ripoti yako hapa: https://forms.gle/Sq9mE5oUkfjheyddA. Kwa jambo lolote la dharura hapa Kilele tafadhali wasiliana na wafanyikazi ama walinzi wa Kilele.